Privacy Policy

1.Who We Are

This Privacy Policy explains how Crisp Pizza (“we,” “us”) collects, uses and protects information when you use our website, mobile app, online ordering and Crisp Rewards (the “Services”).

2.Information We Collect

Information you give us

• Contact details such as your name, email address, phone number and delivery address.
• Account and Crisp Rewards details, including your birthday if you choose to share it for birthday rewards.
• Order history, preferences and any notes you add to an order.
• Messages you send us, such as feedback or support requests.

Information collected automatically

• Device and browser information, IP address and general location.
• How you use the Services, such as pages viewed and items added to your cart.
• Cookies and similar technologies (see below).

Payment card details are entered directly with our payment processor. We do not store full card numbers.

3.How We Use Your Information

• To process, prepare and deliver your orders and send order confirmations and updates.
• To run Crisp Rewards, including tracking points and sending reward notifications.
• To respond to questions and provide customer support.
• To improve our menu, Services and guest experience.
• To send marketing emails or texts if you’ve opted in.
• To help prevent fraud and keep the Services secure.

4.Text Message Marketing

If you opt in to Crisp Pizza text messages, we’ll send you offers and updates to the mobile number you provide. Message frequency varies, and message and data rates may apply. Consent is not a condition of purchase. Reply STOP to opt out at any time or HELP for help. We do not share mobile opt-in information with third parties for their marketing.

5.How We Share Information

We do not sell your personal information. We share it only as needed to provide the Services, including with:

• The Crisp Pizza location that fulfills your order.
• Service providers who help us operate, such as online ordering, payment processing, delivery and email partners.
• Authorities when required by law or to protect the rights and safety of our guests and team.

6.Cookies

We use cookies to keep you signed in, remember your cart and understand how the Services are used. You can control cookies through your browser settings, but some features may not work properly without them.

7.Data Security

We use reasonable administrative, technical and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we can’t guarantee absolute security.

8.Your Rights & Choices

• Email: use the unsubscribe link in any marketing email.
• Texts: reply STOP to any message.
• Account: view and update your details in your account at any time.
• Access or deletion: contact us to request a copy of your information or ask us to delete it, subject to legal requirements.

9.Children’s Privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from them.

10.Policy Updates

We may update this Privacy Policy from time to time. When we do, we’ll change the “Last updated” date above.

11.Contact Us

Questions about this Privacy Policy or your information? Contact us: