Crisp Rewards Terms

1.Program Overview

Crisp Rewards (the “Program”) is a free loyalty program from Crisp Pizza. Members earn points, called Crisps, on qualifying purchases and can redeem them for rewards at participating Crisp Pizza locations, online and in the Crisp Pizza app. By joining, you agree to these Rewards Terms as well as our Privacy Policy.

2.Eligibility & Enrollment

• The Program is open to legal residents who are at least 13 years old. Members under 18 need a parent or guardian’s permission.
• Join online, in the app or in store by providing your name and a valid email address. One account per person and per email address.
• Businesses, groups and resellers are not eligible.
• New members receive a Welcome reward after completing sign-up.

3.Earning Crisps

• Earn 1 Crisp for every $1 spent on qualifying purchases, before tax, tips, delivery and service fees.
• Crisps are not earned on gift card purchases, catering, third-party delivery app orders, or the discounted portion of an order.
• To earn, sign in before you order online or give your phone number or email to the team member in store.
• Crisps normally appear in your account within 24 hours. Missing Crisps must be reported within 30 days of the purchase with your receipt.

4.Redeeming Rewards

• When you reach 100 Crisps, a reward is added to your account and the Crisps are deducted.
• Rewards are shown in your account, the app and by email, along with any expiration date.
• Rewards can be redeemed online, in the app or in store. Only one reward may be used per order unless the reward says otherwise.
• Rewards have no cash value, can’t be exchanged for cash or credit, and are void if sold, transferred or traded.
• If an order using a reward is refunded, the reward may not be reissued.

5.Member Tiers

The more you order, the more you unlock. Tiers are based on Crisps earned in a calendar year:

• Bronze — 0 to 499 Crisps. All standard member benefits.
• Silver — 500 to 999 Crisps. A tier reward when you reach Silver, plus bonus Crisp offers.
• Gold — 1,000+ Crisps. A tier reward when you reach Gold, plus exclusive member offers.

Tier status is reviewed at the end of each year and may move up or down based on that year’s activity.

6.Birthday & Anniversary Rewards

• Add your birthday (month and day) to your account at least 7 days before your birthday to receive a Birthday reward. Birthdays can’t be changed once saved without contacting us.
• Members receive a Loyal Customer Anniversary reward each year on the date they joined.
• Birthday and anniversary rewards are valid for a limited time, shown on the reward.

7.Expiration

• Crisps expire if your account has no qualifying purchase for 12 months in a row.
• Each reward has its own expiration date, shown in your account and in the reward email. Expired rewards can’t be reinstated.

8.Communications

As a member you’ll receive transactional emails about your account, such as reward notifications and expiration reminders. Marketing emails and texts are optional, and you can unsubscribe at any time using the link in any email or by replying STOP to any text.

9.Account Security & Misuse

Keep your login details private. You’re responsible for activity on your account. Crisp Pizza may suspend or close an account, and remove Crisps or rewards, if we believe the Program has been misused, including fraud, duplicate accounts, or earning Crisps on purchases that weren’t yours.

10.Program Changes & Termination

We may change the Program, including how Crisps are earned, reward values and tier levels, or end the Program at any time. Where possible, we’ll give members notice by email or in the app. If the Program ends, unredeemed Crisps and rewards may expire. You can close your account at any time by contacting us; any unused Crisps and rewards will be forfeited.

11.Contact Us

Questions about Crisp Rewards? We’re here to help.